Digital Journey of Small and Medium Enterprises

According to the report, 23% of all companies in this segment have basic digitalization. 41% have medium digital engagement. 36% SMEs have high or advanced level. Management of interviewed companies with high and advanced level of digitalization report that customer engagement growth happens thanks to digital tools

Customer Relationship Management (CRM) System for Small Business

CRM (Customer Relationship Management) is software that is designed to automate interactions with customer. CRM integrates into the business infrastructure and helps create one large organism. For example, a website, telephone, emails, warehouse, accounting and logistics are built into an end-to-end system.

How to Determine Whole Potential of the Market

Business owners needs to understand what potential the market has. To do this, he or she need to analyze the target audience, determine what percentage of the entire market have been attracted, and what market percentage can still be used